Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 2025
1. Introduction
JustAsk.Lawyer ("we," "us," "our," or the "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using JustAsk.Lawyer, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, password
- Attorney Profile Information: Bar license numbers, education, practice areas, professional experience, malpractice insurance details
- Booking Information: Brief description of legal issue (NOT privileged), consultation preferences, scheduling data
- Payment Information: Processed securely through Stripe (we do not store credit card numbers)
- Communications: Messages between users and support, feedback, reviews
2.2 Information Collected Automatically
We use only essential cookies and similar technologies necessary for the Platform to function:
- Authentication Cookies: To keep you logged in (essential for service)
- Security Cookies: To prevent fraud and protect your account (legitimate interest)
- Session Data: Temporary data to enable booking and payment processing (essential)
- Basic Analytics: Page views, referrer data, general location (country/state level) for service improvement (legitimate interest)
Note: We do NOT use advertising cookies, tracking pixels, or third-party marketing cookies. All cookies we use are essential for providing our service or based on our legitimate interest in maintaining security and improving our platform.
⚠️ Important Notice About Non-Privileged Information:
The following are NOT protected by attorney-client privilege and may be accessed by platform administrators:
- Attorney search queries and filters
- Brief descriptions of legal issues in booking forms
- Pre-consultation messages to attorneys
- Reviews and ratings
- All data submitted before formal attorney engagement
3. How We Use Your Information
3.1 To Provide Our Services
- Facilitate attorney-client connections
- Process bookings and payments
- Send booking confirmations and reminders
- Enable communication between attorneys and clients
3.2 For Safety and Security
- Verify attorney credentials and bar standing
- Detect and prevent fraud
- Monitor for inappropriate use or content
- Enforce our Terms of Service
3.3 To Improve Our Platform
- Analyze usage patterns to enhance user experience
- Develop new features based on user needs
- Provide customer support
4. Legal Basis for Processing (Compliance with Laws)
We process your personal data based on:
- Contract Performance: To provide the services you've requested
- Legitimate Interests: For security, fraud prevention, and basic analytics
- Legal Obligations: To comply with applicable laws and regulations
- Consent: Where explicitly provided (such as for email marketing)
5. Information Sharing and Disclosure
5.1 We Share Information With:
- Attorneys You Choose: Your contact information and brief issue description when you book
- Payment Processors: Stripe for secure payment processing (PCI compliant)
- Service Providers: Supabase for database hosting (encrypted), email service providers for transactional emails
- Legal Authorities: When required by law, subpoena, or court order
5.2 We Do NOT:
- Sell your personal information to third parties
- Share your information with advertisers
- Use your data for purposes unrelated to our service
6. Data Retention
| Data Type |
Retention Period |
| Account Information |
Until account deletion + 90 days |
| Booking Records |
7 years (for tax and legal compliance) |
| Reviews |
Indefinitely (public record) |
| Payment Records |
7 years (legal requirement) |
| Security Logs |
1 year |
7. Your Rights and Choices
7.1 You Have the Right To:
- Access: Request a copy of your personal data
- Correct: Update inaccurate information
- Delete: Request deletion of your account (subject to legal retention requirements)
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
7.2 To Exercise Your Rights:
Email us at support@justask.lawyer with your request. We will respond within 30 days.
8. Security Measures
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Regular security audits and updates
- Limited access controls for staff
- Secure password requirements and optional two-factor authentication
However, no method of electronic storage is 100% secure. We cannot guarantee absolute security, which is why sensitive information should not be included in booking descriptions or initial messages.
9. Children's Privacy
JustAsk.Lawyer is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.
10. State-Specific Rights
10.1 California Residents (CCPA/CPRA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed (we do NOT sell data)
- Right to opt-out of sale (not applicable as we don't sell data)
- Right to non-discrimination for exercising privacy rights
10.2 Nevada Residents
Nevada residents may opt-out of the sale of personal information. We do not sell personal information, but you may register this preference by emailing privacy@justask.lawyer.
11. International Users
JustAsk.Lawyer is operated in the United States and intended for users located in the United States. If you use our service from outside the United States, your information will be transferred to and processed in the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through a notice on our Platform. Your continued use of the service after changes constitutes acceptance of the updated policy.
13. Third-Party Links
Our Platform may contain links to attorney websites or other third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
14. Contact Information
Back to Attorney Portal